Welcome to Tristanphotos !
For all tours organized in partnership with a photo tour agency, please refer to the mentioned agency’s term and conditions
Remote Expeditions Ltd is registered in United Kingdom and Wales. The Company information can be verified here on Gov.uk : Remote Expeditions Ltd
Tristanphotos.com is a trademark of Remote Expeditions Ltd
Office Registered address
Remote Expeditions Ltd
71-75 Shelton Street
The Company provides photo tours, multi-day workshops, and other Services. Together, these are hereby referred to as “Services”
The subscription by the customer of an international travel insurance, medical and repatriation assistance in his/her country of origin is mandatory. You are requested to fill in the above spaces. In case of accident and/or repatriation, if the expenses are not or no more covered by the customer’s insurance, the customer will have to pay for it. The Company is not responsible for any health or injury liability.
We strongly advise that participants purchase Travel Insurance that protect against any unexpected trip changes, interruptions, or cancellations.
If you must cancel a reservation, please contact us as soon as possible.
Reservation & Payements
At the time of booking, you have the option to pay a 50% deposit or the full workshop amount. If you pay the deposit, the remaining balance will be charged 45 days prior to departure.
Cancellation and Refund Policy
The Company will do everything in their power to prevent trip cancellation. However, in the event a trip must be cancelled due to low participation rates, guide sickness, accident or death, and passage of Law or any action taken by a governmental or public authority, including changes in quota, restrictions or prohibitions, The Company will promptly refund all fees paid minus nonrefundable fees paid to the third party. Should this unfortunate event occur, The Company will inform all trip participants as soon as possible.
Refunds will be paid by the same method that the original payment was made.
Applies to all tours
If The Company have to cancel a tour then you’ll be offered another place on an existing tour or a full refund. We cannot be held liable for any loss of any kind resulting from the cancellation of a tour beyond the tour ticket price.
If you cancel your booking and the tour is otherwise filled, we will refund you the full amount you have paid towards the tuition, minus a $150 Usd service fee and minus change fee. If you cancel and the tour does not fill, then you will be refunded according to the following schedule, based on the full fee of tour:
- For cancellations more than 90 days from departure, we will refund your deposit minus change fee once we fill the vacancy. If we are unable to fill the vacancy, your deposit can be applied to a future workshop within 365 days of the cancellation date.
- Cancellations within 90 days of departure cannot be refunded. If we are able to fill the vacancy, your payment minus the change fee can be applied to a future workshop within 365 days of the cancellation date.
Multi Day Private Tours
- More than 30 days prior to departure: Full refund of all fees paid, minus service and change fee.
- Between 15 to 30 days before departure: Refund of 50% of fees paid minus service and change fee. The 50% non-refunded fee can be applied to a future trip within 365 days of the cancellation date.
- 15 days to 8 days : Refund of 30% of fees paid minus service and change fee. The 70% non-refunded fee can be applied to a future trip within 365 days of the cancellation date.
- Within 7 days of departure: No refunds can be given.
- For trips with two-person: In the event there is only one participant on the date of the scheduled tour, we will give you the option to pay the 2-person rate, or reschedule to a different date.
- Any non-refundable fees paid to a third party in connection with your tour cannot be refunded.
- The Company cannot offer partial refunds for unused Services. If you have to cut your trip short, no refunds can be given.
- Cancellation fees and forfeited deposits are non-transferable to other people.
- If you are not present at the time of trip departure, we will try our best to contact you. We cannot offer any refunds for no-shows.
- In the event inclement weather keeps us from being able to access our primary destination, The Company reserves the right to change the itinerary as required. No refunds can be made for weather conditions. There are many alternate locations we can take you to when the weather is poor.
Prices listed on the the website are per person, unless otherwise specified.
Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by The Company.
Price quotations are subject to change without notice, until a booking has been confirmed.
Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; and any beverages or food not specifically listed under “Included” on the product pages of the the website
Our tours have a designated start and end point and it is each participant’s responsibility to ensure they are at the designated starting point on time and the tour price does not include any flights, accommodation, transport, taxes or charges, etc prior to our start or after our end points/time. We are happy to give advice on such should it be needed.
The Company is not responsible for your personal travel expenses to the gateway location or any other expenses incurred in preparing for the trip. It is for this reason and others, We strongly advise that participants purchase Travel Insurance to cover any non-refundable deposits and fees.
It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.
As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.
Health and Physical Fitness
Our tours can be physically demanding. The Company expects all participants to be in good health. You should consult a physician before booking any tours as The Company cannot make any exceptions to our cancellation policy for medical reasons. The Company, in its sole discretion, reserves the right to ask for a doctor’s statement of good health. The Company recognizes that participants have varying abilities, health, and fitness. We will do our best to make reasonable accommodations without undermining the itinerary and goals of the group.
Pets and animals are not allowed on our tours or workshops. For those with a certified service animal, we recommend booking a private tour to minimize disruptions to other guests.
Itinerary Changes and Delays
The Company will do its best to honor the published itinerary. However, there are circumstances outside our control that may cause changes or omissions. Examples of these unforeseen circumstances include inclement weather, geopolitical events, unexpected closures, transportation delays, sickness, or other events identified in the Trip Cancellation section above. No refunds will be given for these adverse circumstances.
As photographers ourselves, we always do our utmost to ensure each participant has the opportunity to get the best shots possible on every tour. However, we are dependent upon the weather, which is highly unpredictable. Your photo guide will monitor local weather conditions and adjust any proposed itinerary according to conditions and any local weather warnings.
The Company reserves the right to accept or decline a participant for any reason allowable by law. The Company expects that all participants act in a polite and law-abiding manner. Any illegal activity, drunkenness, illegal drug use, poor treatment of other tour participants or staff, disrespectfulness, etc. will not be tolerated. The Company reserves the right to send participants home early at their own expense if they cannot comply with these expectations.
Release of Photo/Video Rights
The Company reserves the right to take photographs, videos, and/or sound recordings during the operation of any tour. The resulting media can be used in whole or in part for promotional purposes, including, but not limited to: advertising and publicity both in print and electronic media. By booking a tour with The Company, the participant agrees to allow his/her likeness to be used by The Company without compensation to the participant. If the participant prefers that his/her likeness not be used, he/she must notify The Company in writing prior to scheduled tour. We also reserve the right to use, in all or in part, any written reviews or feedback you may provide to us in our advertising and publicity both in print and electronic media.
Certain trips include fees levied by third parties such as Native Tribes, Government Agencies, and International Operators. Should these fees increase between the time of booking and trip occurrence, The Company reserves the right to adjust its fees to accommodate for the increased fees. This does not constitute an exception to the cancellation policy.
Waiver of Jury Trial
In connection with any action or legal proceeding arising out of this Agreement, the parties hereby specifically and knowingly waive any rights that either party might have to demand a jury trial.
Acknowledgement of Risk
The participant in any tour or workshop understands and acknowledges that your travel in an organized tour by The Company may involve risk and potential exposure to injury and possibly death. You also realize and acknowledge that risk and dangers may be caused by the negligence, fault or wrongdoing of the owners, employees, contractors of The Company or of other participants, contractors and/or subcontractors to The Company. Risk and dangers may arise from foreseeable and unforeseeable causes. The participant fully understands and acknowledges that the aforementioned risks, dangers and hazards are a potential in connection with your tour or workshop.
Express Assumption of Risk
In recognition of the inherent risk of the travels and related activities in which you are intending to engage, you confirm that you are physically and mentally capable of participating in the activity, that you are willingly and knowingly electing to participate in this tour in spite of the potential risk of danger, and you knowingly, willingly and voluntarily assume full responsibility for any injury, loss or damage suffered by you or caused by you, whether caused in whole or in part by the negligence, fault or wrongdoing, whether expected or not, of the owners, employees, contractors, or subcontractors of The Company or of other participants. You understand and acknowledge that due to the remoteness of where we travel, emergency evacuation and/or search and rescue may be delayed or unavailable and that medical facilities and supplies may be limited and you acknowledge that it is your responsibility to assess the impact such limitations may have on any existing medical condition(s). You understand and acknowledge that The Company reserves the right to accept or reject any participant for any legal reason, and The Company or its guide has the right to disqualify you from any trip activity, if in The Company’s judgement, you are incapable of that activity and/or your continued participation in the tour will endanger yourself or the safety of the group. It is your responsibility and obligation to inform The Company, at the time your reservation is made, of any medical or physical disability, including food allergies, or limitation that might disable you or render you unable to perform or safely complete the tour or any activity on the tour. You further acknowledge that you are the best judge of your own conditions and limitations, and that it is incumbent upon you to fully disclose the full extent of any such conditions or limitations to The Company.
Release of Liability
In consideration of the Services and arrangements provided by The Company, you, for yourself and for your heirs, personal representatives or assigns, do hereby release, waive, discharge, hold harmless and agree to indemnify The Company, and its owners, agents, employees, contractors, subcontractors and affiliates from any and all claims, actions, or losses for bodily injury, emotional injury or distress, property damage, wrongful death, loss of Services, lost profits, consequential, exemplary, indirect or punitive damages or otherwise which may arise out of or occur during your travel in connection with The Company’s Services and any activities conducted in conjunction therewith. YOU SPECIFICALLY UNDERSTAND AND AGREE THAT YOU ARE RELEASING, DISCHARGING AND WAIVING ANY CLAIMS OR ACTIONS THAT YOU MAY HAVE PRESENTLY OR IN THE FUTURE, FOR THE NEGLIGENT ACTS, OMISSIONS OR CONDUCT OF THE OWNERS, EMPLOYEES, CONTRACTORS, SUBCONTRACTORS, AGENTS OR AFFILIATES OF THE COMPANY.
Limitation of Liability
The Company may work with third-party hotel operators, transportation providers, food & beverage establishments, and other independent service providers for its tours. Although The Company tries to utilize good and reputable service providers, their individual actions are not subject to The Company’s control. Neither The Company, its affiliates, owners, employees and contractors, nor any associate organization shall be held liable for any act, injury, loss, expense, damage, deviation, delay, curtailment or inconvenience caused to or suffered by any person or their property. The Company disclaims any liability for any: (a) act, neglect or default of The Company, or of any persons for whom it would otherwise be responsible, or (b) defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of independent suppliers. In addition, The Company cannot be liable for delays in departure or interruption of your travel arrangements caused by weather conditions, technical problems with any transportation mode, or other equipment or instrumentality, or any causes beyond the control of The Company. In no event will The Company be responsible for incidental, consequential or special damage or loss suffered by any person. The Company’s maximum liability, for any reason whatsoever, will be limited to the amount paid to The Company for its Services.
In issuing tickets and coupons for transportation of the purchaser by any means and making arrangements for hotel or other accommodation, The Company is not acting as principal but only as agent for the other companies, corporations or persons. The participant further understands that The Company neither owns, controls, or operates such third-party suppliers and accordingly, agrees to seek remedies directly and only against those suppliers and not hold The Company responsible for their acts, negligence, or omissions.
Without limitation, The Company is not responsible for any injury to person or damage to property arising out of any negligent acts or omissions of itself or of any persons for whom it would otherwise be responsible, or acts which are beyond its control, including but not limited to acts of God or force majeure, weather emergencies, breakdown, or failure of diving or mechanical equipment, government actions, inclement weather, sickness, attacks by animals, availability of emergency evacuation, medical care or the adequacy of the same, criminal activity of any kind, terrorism, war, civil disturbance, sanitary conditions, quality or sanitation of food, quarantine, customs, regulations, epidemics, strikes, travel provider overbooking, safety and/or security standards at hotels, accommodations or otherwise, any problems or injuries whatsoever arising from hiking or for any other reason beyond the control of The Company. The participant is solely responsible for any costs for medical evacuation, use of aircraft, or other unplanned expense.
We encourage participants to be fully vaccinated if clinically able to.
All participants must answer the COVID-19 vaccination question when signing the pre-tour waiver.
The Company will follow all government mandates and travel restrictions in effect at the location(s) where the tours will be held.
We ask our participants to please be vigilant in reducing their exposure risk to Covid-19 in the 10 days leading up to the tour, and remember to test if you have any symptoms and ensure that you have adequate travel insurance in place.